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Post by account_disabled on Dec 3, 2023 2:22:22 GMT -5
Differentiated assistance by type of request New telephone IVR that indicates the "right path" Specialization of operators to guarantee timely intervention Remote switchboard management Centralization of customer information Differentiated assistance by type of requests The customer service operators have been divided into 3 specialized groups in order to guarantee the timely resolution of all technical problems and provide dedicated assistance for administrative and commercial requests. Commercial assistance has a dedicated line that Special Data allows customers to speak with consultants specialized in the creation and development of their online presence simply by calling 035 5787978. Assistance on purchased products and services is available on 035 5787979 and is divided into administrative assistance and technical assistance . Specifically, technical assistance is organized on two intervention levels of increasing complexity to guarantee timely resolution, even of the most complex requests, by professional technicians. New telephone IVR that shows the "right path" The customer who calls the number 035 5787979 is correctly directed towards the resolution of his problem by a new telephone IVR (Interactive Voice Response) which allows you to select different options based on the type of request simply by pressing the corresponding number on the telephone keypad. The guided path simplifies the assistance process and offers greater efficiency in directing requests to the most qualified operator. Specialization of operators to guarantee timely intervention.
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